Dear Customers, we remain committed to improving your banking experience. From 30th June, an email notification will be sent to selected customers, through our survey partner Klein Research to understand how we can better serve your needs. Please take a few minutes to provide your feedback.

Protect Yourself from Scams and Fraud

STOP. THINK. VERIFY

BSP is reminding customers across Cook Islands and the South Pacific to remain vigilant against scammers who are impersonating trusted organizations and attempting to obtain personal banking information.

Recent scam activity targeting bank customers includes:

Stay Protected. Remember:

BSP will never ask for your password, PIN or OTP through social media, WhatsApp, email or SMS.

Never share your password, PIN, OTP or full card details with anyone.

✅ Always verify website addresses before entering your banking credentials.

✅ Only access banking services through BSP’s official websites, mobile banking apps and communication channels.

✅ Be cautious of offers that promise easy money, prizes, gifts or investment returns.

❌ Never click suspicious links or download attachments from unknown sources.

✅ Install and regularly update reputable antivirus and anti-malware software on all devices used to access BSP services.

✅ Run regular security scans on your mobile phones, tablets and computers to help detect malicious software.

✅ Change your passwords regularly and use strong, unique passwords for each online account. 12 Characters or more combining uppercase and lowercase letters, numbers and special characters.

✅ Where available, enable additional security features such as multi-factor authentication (MFA) to add another layer of protection.

❌ Do not use the same password across multiple platforms, websites or applications.

✅ Enable transaction notifications and regularly monitor your accounts for unusual activity.

If You Think You Have Been Targeted

If you receive a suspicious message, email, phone call or social media request:

Cook Islands Contact Centre: 22014
Email: bspcookislands@bsp.com.pg

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